Many thanks and a very Merry Christmas
10 Dec 2015 Lisa Smith
This December marks my 6th year of business and what a year it has been!
The business has gone from strength to strength and I am pleased to say that we are busier than ever.
I have taken on a whole host of projects this year, including many boiler replacements, full central heating installations, bathroom and shower replacements/improvements, gas fire removal/installations and radiator replacements/relocations. We are already booked up until the end of January with more of the same.
Our new telephone number and ring-back service has been a great success, allowing customers to leave us a message at any time during the working day and receive a call back within 24 working hours. This has allowed me to focus 100% on the job(s) in hand and therefore improve both my work rate and on site safety.
Our email system has also proved really popular, with many customers preferring to communicate with us this way. Again, we always endeavour to respond to these within 24 working hours.
We have implemented an annual boiler service reminder letter/email to remind you all when your service is due and give both myself and you sufficient notice to get it booked in! The feedback about this from customers has been great and it has allowed me to group the services together in a geographically sensible manner to maximise time on the job and minimise time spent driving around!
We were very pleased to be featured in trade publication PHAM News this year as their featured professional. You can read the article by clicking here.
We have also had great feedback about our Facebook page which allows us to keep our customers informed of our news as well as providing hints and tips about keeping your heating and plumbing in good shape.
We have had over 40 absolutely lovely reviews via Freeindex, which you can access via the green preview window on the right hand side of our website.
I would like to thank all of my wonderful customers, old and new for your continued support. It is because of your loyalty and your referrals to friends and neighbours that business continues to flourish and for that I am extremely grateful.
We will be closed from 4pm on Wednesday 23rd December until 8am on Monday 4th January.
I hope that you all have a wonderful Christmas and a well earned break.
See you next Year!
ACLJ Plumbing and Heating