• ACLJ – July 2020 update

    8 Jul 2020 Luke Smith Comments Off on ACLJ – July 2020 update

    I cannot believe that nearly five weeks have already passed since we re-opened after 3 months of lockdown. It continues to be a very strange time for us all and I hope that you are all keeping safe. It has been great to see some of you again (from a safe distance!) and return to an odd sort of normality.

    A massive thank you to you all for your patience and understanding and for working with me to implement our updated safety procedures to make my time in your homes as safe as possible for us all.

    Please find an update below about how are currently working and our plans for the next month.

    Managing risk

    We have all had to change the way we work to manage the risk. For me, this means working in enhanced PPE, as well as reducing customer contact and implementing additional safety procedures, which you can see here. Thank you all so much for your cooperation with this, you have been brilliant!

    I am still working at a reduced capacity to minimise the number of households that I would normally visit in a day/week/month as much as I can. My plan is to gradually increase this as the weeks go on, but it is fair to say that it will be some time before I am back to full capacity.

    Bookings and admin

    It is more important than ever that I focus 100% on the job in hand so please bear with us if you email us or leave us a telephone message. As always, Lisa is assisting with emails and general administration, but she is now also back at work, so will be doing so outside of her normal working hours. Like so many of you, our school aged children are still at home too (if anyone can explain year 5 fractions that would be great!)

    I am pleased to say that we have been able to reschedule most of the bookings for work that was postponed due to lockdown and I am now looking at October onward for new bookings from existing customers.

    I will unfortunately not be able to take on work from any brand-new customers until my existing client work is completed.

    Boiler Services

    We are trying our absolute best to catch up with all the outstanding boiler services that are due this year. This is extremely difficult to do whilst trying to minimise the number of houses I visit.

    I am currently prioritising the services that involve boilers that I personally installed, and that are still under warranty, as the service is a condition of the warranty. I must also prioritise annual Landlords Safety Inspections, which are a legal requirement. We have contacted all customers who fall into these categories up until September and will be contacting those who fall in October-December next.

    We are continuing to review our working practises and make sensible decisions on a week by week basis about minimising the risk for everyone. If I am able to add in more services over the coming months I will certainly do so and will contact you in the normal way with an appointment time.

    As you all know, I pride myself on providing a reliable service, so this is not normal practise for me. These really are the strangest of times for all of us and I would like to extend my thanks for your ongoing patience as well as my apologies should I be unable to service your boiler this year.

    Emergencies

    In an emergency such as a gas leak, major water leak or no heating/hot water, please do telephone 01473 353636, selecting option 3, and I will advise you over the phone the best course of action.

    Delays due to isolation

    As before, should I need to isolate, all work will be delayed for that period and simply recommence once my isolation period is over. Should you need to isolate, it is important that you tell me. I will not be able to enter your premises but will do best to re-book the work in as soon as possible, taking in to account other jobs.

    Thank you all again for your understanding and support. I sincerely hope that 2021 will be a more ‘normal’ year and that I can return to business as usual!

    Very Best Wishes,

    Luke Smith

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